Payment proof helps Carteum match a customer order to a payment reference before packing and shipping. Customers should submit proof only after receiving approved instructions.
Payment Proof
Payment proof can be a bank reference, PromptPay screenshot, or USDT transaction hash, depending on the selected method. It must match the order ID and selected payment path.
Payment Proof
Use the order ID from checkout or the order email.
Use the same method selected at checkout unless support confirms a change.
Upload a readable screenshot, bank reference, or transaction hash.
Do not assume payment is verified until Carteum confirms it.
Payment Proof
The upload flow lives on the payment proof page and should be used after order review.